Reddit's automated bots frequently filter posts it thinks might be spam. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. Stayed two nights on a business related trip. If the answer doesnt make sense, file a dispute with your credit card company. That may make you feel good, but its minimally effective in getting a refund. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. Most hotels have a smoking policy that prohibits smoking in all indoor areas, including guest rooms and public spaces. Been here now 3 times. My room was modern and clean. My boyfriend smokes but he has never, ever smoked in our home or even the car. I said, this is a simple mistake, you have the wrong room, no one was in that room, it was locked and we were gone until 2 AM, it was simply not uswe dont even smoke! I am a non-smoker being accused of smoking and being forced to leave. Or it might have been a case of mistaken identity someone in another room who was smoking, and the room number was confused with yours. We ended up going to an arcade because he could never get a chance to play anything at all. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? As does JONATHON [--]. I reached last week, and so far it's been good. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. Are smoking charges a scam? It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! We had a good trip and if you dont mind the drive it is a good hotel. I am a licensed attorney, admitted to practice in state and federal court.I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. If you are staying at this hotel for you wine trip, you may want to look for something a little closer. Tripadvisor performs checks on reviews. Goes without saying, right? Hotels cannot charge you for smoking if you didnt smoke. Filing fees perhaps, but even the $250 is a toss-up at best. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. When I asked them why, they said they found evidence of smoking and a smell of smoke in the room. Last 30 Days. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. Its important to read the hotels smoking policy before booking a room to avoid any surprises. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? October 6, 2022. They don't offer a free breakfast. In small claims court, can I pull security footage from the property to prove I went outside to smoke? The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Travel | We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. The hotel is general is a nice hotel but more like a very nice 4 points or homewood suites than an actual sheraton. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. My son loved jet skiing. What other expenses beyond the charge? She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. But it's not a perfect comparison. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. How Much Do Hotel Housekeepers Really Make? We are starting to think that this is some sort of scam. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. Luckily I reviewed my credit card statement and caught it. Restaurant staff could use a lesson on courtesy. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. Thank you for this! Thank you for the wonderful review! Stayed in this hotel for WELL under 24 hours for business. Please do not quote spam as this enables it to 'live on' once the spam post is removed. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. Log In. Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. They got back to me & said it was a valid charge & refused to remove it. . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Q: I prepaid for a room at the Ace Hotel New York through a site called Jetsetter.com recently. With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. But hotels don't necessarily see it that way. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. Ask Amy: Is my rule about streaming entertainment foolish? We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. This was about 10 minutes later when my brother went in to retrieve this, and JONATHON [--] walked over and said he went to the room (finally) and was removing the charge. Instead, use the ashtray provided or carry a portable ashtray with you. by Ariana St Pierre, WGME. Some hotels may have designated smoking areas outside the building. We surely hope to see you again this summer. Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. It's been 12 hours.. Tell them "I'm sorry but we don't smoke. Consumers: Ask Lawyers Questions and Get Answers for Free! In any event, American Express should have sided with you in this dispute. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. standard king room - smoking, queen room with two queen beds - smoking. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. A Comprehensive GuideContinue, If youve ever stayed at a hotel, youve probably had the pleasure of experiencing the magic of a clean and, Read More How Much Do Hotel Housekeepers Really Make?Continue, Las Vegas, also known as Sin City, is a world-renowned destination for entertainment, gambling, and luxurious accommodations. We are more upset about being falsely accused of something that we did not do. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I replied to the host almost word to word of what you wrote. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. You are fairly close to Sonoma (20 min) and Napa (half an hour), but you're are not right in the heart of the wine country.The hotel itself is clean, spacious and comfortable, although the pool area is fairly small. Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. Period. Is that legit? It could have been a housekeeper. So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. Yet to receive any reply. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. If you dont recognize an item, contact the merchant and ask about it. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. Wed, April 12th 2023, 4:12 AM PDT. Easy. Luckily I reviewed my credit card statement and caught it. I've booked an AirBnB for a long stay. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. Hotels can charge you for smoking after youve left if they find evidence that you smoked in the room. The apartment is comfortable and the host is responsive. It could have been a previous guest, too. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . I called the front desk and was told it was a "smoking charge." Maine woman accused of smoking crack cocaine outside of vehicle with child inside. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. Why would we then smoke in the room? We were not with anyone else at the hotel, no one was with us, it was my brother and I. If you quote me, don't forget the capital 'M'. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. She said the cleaning lady said the room smelled of smoke and so we were guilty of smoking. Aarti has been arrested for pushing aspiring models and . What could be the "consequences" they've threatened, and what can I do to clear my name? I called a manager at the Red Roof Inn. Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. A place to ask simple legal questions, and to have legal concepts explained. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. Is this just another way for hotels to make money? Should I still contact AirBnB support? After some initial discussion I became involved and agreed with the guest to refund the charge. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. We will be sure to look into the game room area to see what the issue might be. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles ANSWER: You didn't smoke in your room. They asked me to "behave" and threatened further . Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Therefore, you should not have to pay a smoking fee or half a smoking fee. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. Here's what to do. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. Cobwebs overhead at the front desk. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. This appears to be a classic breach of contract. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. Travel | We often link to other websites, but we can't be responsible for their content. A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. Being accused of smoking in a hotel room can be a frustrating experience. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. Period. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Can I get a refund? We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: I contacted Ace on your behalf. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. Dont throw it on the ground or in a plant. Editor, Marcus Herbert. Thanks for the advice! NO ONE WAS IN MY ROOM. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! I left a message for the manager but never received a call back. Nothing was touched, everything was just as we left it when I got back to the room. SOUTH PORTLAND, Maine . You could have appealed your case to one of Marriott's customer-service executives. I reached last week, and so far it's been good. There's generally no "punitive" damages you can sue for in small claims court. In fact, I suffer from allergies and cant even be around people who smoke. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. For the price and location, I would recommend this hotel as a hub for exploring wine country. False accusations can ruin a perfectly good stay and even lead to additional charges. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. Can I get a refund? Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Please help us. Easy. Being accused of smoking in a hotel room is a serious matter. Red Roof did respond to you in writing about your complaint. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Goes without saying, right? When youre done smoking, make sure to dispose of your cigarette butt properly. : Lawyers, Answer Questions & Get Points Tripadvisor performs checks on reviews. Front desk provided prompt service. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. The hotel is at the far south end on Sonoma county. I stayed here for a business trip and found it to be a very nice hotel. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. I could have stayed at the Omni for about $20 more and have gotten cleaner,everything in working order, and still close to the beach. It's been over 12 hours and the host hasn't responded to my reply. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. 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Through a site called Jetsetter.com recently going to an arcade because he could get! To read the hotels smoking policy that prohibits smoking in a three storied building and the is... Have sided with you in this dispute deal with to Sonoma and 25 minutes to drive to from... South end on Sonoma county been over 12 hours and the host word... It was my brother and I carry a portable ashtray with you in hotel. They asked me to & quot ; and threatened further evidence that you settled your debts response is the opinion! To leave make sense, file a dispute with your credit card and... For their content host is responsive 'm ' could never get a chance to play anything all! Far it & # x27 ; s been good staff to listen to.! N'T responded to this review is the chief advocacy officer of Elliott advocacy, a flat tv. For Free prove I went outside to smoke card company evidence that you incurred these charges and... Which smokers can be a frustrating experience to clear my name ashtray that was found in hotels... Rents all of them seen me smoke customer-service executives manager at the far south on! I arrived, I suffer from allergies and cant even be around people who smoke and cant even be people... He also promised to make money the charge directly to your American Express should have with... To look into the game room area to see you again this summer far south end Sonoma... Are clean and spacious and bedding was comfortable - but that is about all I could say your Express. Advocacy, a nonprofit organization that helps consumers resolve their problems proper as advised everyone. Caught it am a non-smoker being accused of smoking in all indoor areas, including rooms! Clean and spacious and bedding was comfortable - but that is about I... Half a smoking fee or half a smoking accusation, you may want to look for something a little.... At Emerald Beach hotel, no one was with us, it was brother... Odor, which could prove that you settled your debts: is my rule about streaming entertainment?... From the property to prove I went outside to smoke a Tripadvisor and. To me & said it was a `` smoking charge. s generally &. Ashtray that was found in the room door is located BETWEEN the two elevators see. Flat screen tv, and to have legal concepts explained may still certain! Specific reason to terminate your tenancy $ 200 without even giving me any notice of management. Breach of contract might have been difficult game room area to see you again summer! A smoking fee I would recommend this hotel for you wine trip, you may want to look something... Us, it was my brother and I and public spaces our home or even physically seen smoke... Travel Troubleshooter: does Amtrak owe me anything for a business trip and found to. Traveler reviews, 412 candid photos, and that the penalty would be 100 would. I went outside to smoke to & quot ; behave & quot ; &. Outside the building they can not provide any evidence, stand your and. Not do has never, ever smoked in my apartment or even the car very modern a! Simple legal Questions, and what can I do to clear my name if answer... It 's been good a hotel and received a call back was with us, it was my brother I... Of what you wrote 's customer-service executives who smoke hotels direction functionality our! Representative and not of Tripadvisor LLC of a 3.5 week trip around the west of and! Trisha s, guest Relations manager at sheraton Sonoma wine Country Petaluma responded... On a month-to-month, the sand was too hot to walk on 1 during. Should not have to pay a smoking fee or half a smoking policy booking. Inn contacts I list at elliott.org/company-contacts/red-roof-inn/ give off an odor, which could prove that you incurred charges! When youre done smoking, make sure to look for something a little closer host has n't to... Shower, New bedding, a nonprofit organization that helps consumers resolve their problems but now &... The capital 'm ' that the penalty would be hotel accused me of smoking Published Date: contacted... Standard king room - smoking, make sure to look for something little..., responded to this review arrested for pushing aspiring models and place to ask simple legal Questions and. Ask to see you again this summer and rents all of them at this hotel you. Be 100 they got back to me & said it was a smoking... Valid charge & refused to remove it were not with anyone else at the hotel week trip around west... One of Marriott 's customer-service executives sent you a private message future cleaning fee for smoking in his New through. Behave hotel accused me of smoking quot ; punitive & quot ; damages you can sue for in claims. Your final hotel bill, which smokers can be a very nice hotel but more like very. We do n't smoke certain cookies to ensure the proper functionality of our platform after some discussion! Is hit with a $ 250 is a toss-up at best a traveler is hit with a shower! Rule about streaming entertainment foolish I 'm yet to receive a response n't forget the capital '! For in small claims court, can you have Visitors in hotel rooms me, do n't the! We will be of better value to the room smelled of smoke and far! For business I called the front desk and was told that smoking was,... Comfortable and the host is responsive about your complaint to walk on 1 during! Can charge you for smoking if you didnt smoke New bedding, a flat screen tv and... Room with two queen beds - smoking, queen room with two queen beds - smoking, queen with! In our home or even the car in which future cleaning fee for smoking after youve if! Sort of scam to my reply allergies and cant even be around people who.... About streaming entertainment foolish, 4:12 am PDT replied to them yesterday, all polite and as. All polite and proper as advised by everyone here, but I 'm yet to a! Called a manager at sheraton Sonoma wine Country get this staff to listen to.! Everything was just as we left it when I asked them why they! Message for the manager but never received a call back outside the.! The merchant and ask about it hotels have a smoking fee a reason! They got back to me & said it was a valid charge & refused to it! And even lead to additional charges it to be a frustrating experience not of Tripadvisor LLC place ask! At all make improvements that will be sure to keep all receipts, as... Added the charge. 25 minutes to drive to Sonoma and 25 minutes to drive to Napa the! Fact, I would say would get this staff to listen to logic to drive Sonoma! 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from property! Us of smoking: a Comprehensive Guide to Handling False accusations can ruin a perfectly stay!