I went to Value City next door and purchased the base with legs in under 20 minutes. I contacted Ashley multiple times via phone, email and chat with typical answer about their standard limited warranty. She took us straight to the memory foam pillows and told us if we bought one we would get one free. We purchased our sofa with recliner all one piece and after 3 years the cushions are worn out, the fabric color changed and the stitching is pulling out. It then arrived that following day, which was very confusing, and 3 hours after the delivery window. I called immediately to let customer service know. I asked to talk to his boss or if there was someone above him who could make decisions and he said he wasn't allowed to give out numbers and emails. Now we have had to dispute that portion of the credit card charge. Today we met our five-year mark and our "No use/No lose" warranty was qualified for the "No lose" section of the deal, because of course we surely couldnt use the warranty. I wasted 5 figures worth of my hard earned money to be treated like trash. Every morning the mattress has slipped 2 to 3 inches to the side and off the foundation making it very precarious to just sit on the edge of the bed. We never tried the lamps, one shade rocks and the other only 1 light comes on with the option of top light, bottom light or both at the same time and doesn't work. I had to take a day off work. Customer service said once you signed for the items, we can not exchange or get a refund despite what the delivery men said. It then sought to deliberately mislead me concerning the delivery status by falsely telling me that the loveseat had left the factory. We looked all over and it's hard to beat their sales prices. When I had no more hope that my horrible situation would be handled, she was there. Unsubscribe easily. Donated our existing sofa to get ready for the new one. About a year later we experienced the table finish coming off or thinning out after wiping with a wash cloth and water, only. Worst experience while shopping for furniture. Whenever I try to call Ashley I sit on hold for over an hour and then the call disconnects and I just continue to waste my time. I love this bench and would order another for my entryway if it was just a tad smaller. The delivery guy refused to place it where we asked because he felt that he shouldn't have to maneuver around a box of decor (that was moved out of the way). In order to narrow down the field to the best brands, we chose each best furniture brand based on the quality of the offerings, the range of the product selections, and the availability of the products through easy-to-access retailers. HOW is it NOT your stores fault?? DO NOT spend your money here. Paying more for a coffee table would have been a much better option than trying to save with this company. DO NOT BUY FROM THIS STORE. Plus pay $500 in restock fees and another $50 to have it picked up to return it. But everything else will ruin the month following. She offers a base with legs for $1000 moreMORENO DISCOUNT. They sell junk that won't hold up, and they will not, I REPEAT WILL NOT! This allows for any damages from packaging to be discovered and corrected prior to delivery. & GOOD LUCK TRYING TO CALL THE CORPORATE OFFICE TO FIX THE EMPLOYEE'S EFF UP! I am in shock at the way this store does business! Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, [2] headquartered in Arcadia, Wisconsin. First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon! My hope is for Ashley future customers is to know, some of the products sold are not quality. I then purchased additional pieces to enhance the room's decor spending $$$ over my intentions. Wear and tear!!! We bought our chair and a half from Ashley Furniture last November. She is amazing and made the experience wonderful!!! There had been no notice given of any delay. However one table is broken at the time of delivery. Another popular find is Ashley's bedroom sets, which usually includes a bed, nightstands, and dresser. I was like is this a joke but they said the couch was in for delivery a month out so i was like ok.. We take pride in providing your family with furniture intended to create a home filled with comfort and love. Bad business all the way around! This site's sole purpose is to help you make the decision faster and with more peace of mind. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. Classic and timeless are the best words to describe the furniture collection at Ballard Designs. When you sit on it the fabric feels like it's biting you. Only items in the clearance section are able to be delivered same day. Well Ashley of course told me this would void my warranty. (I LOVE shopping online for everything.). I just want them to come get the thing and give me my money back. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. All this vs a simple replacement piece and I'd be writing a glowing review. and find store near you. I also want to mention, the sales associate at Slumberland had suggested we purchase an encasement for the mattresses in order to protect it from sweat, spills, dust mites, accidents, etc. That was not an issue for us because we were paying in cash. I was livid. Very friendly in-store staff and delivery team. Stay away from Ashley Home Store if you don't want to lose money. I purchased my couch on 5/30/22 and it just arrived today on 7/5/22. We don't need lifetime furniture. The salesman helping us showed us a few sofas, and my wife picked chose one she thought to be comfortable enough. What a waste of time. My husband had to leave with a pending charge but no pending refund, they claim it is normal but we should see tomorrow. The CANCELLED ORDER! location in Charlotte which is where I made the big mistake of going. I don't understand why I cannot get a delivery correctly, NOR why it takes 24-48 hours to find out when I can get a replacement. How long does shipping take when ordering furniture online from Slumberland? I came there to buy the things that I found on their website I ended up running away from that guy. 2) He only approached us to ask if we're ready to buy instead of asking if we had any questions about the items. Two were delivered by UPS because they were small end tables. Do Not Order - Find It Locally!!! The first day one of the drawer guides fell apart. For example the one we originally had our eye on from their website turned out not as comfortable as we want. very poor customer service by HQ anf local store. Let me assure you it was a lose-lose situation. I tell him I understand he's trying to close the deal but we're just not ready. For months before speaking to her I repeatedly tried getting help while enduring all the madness as a dissatisfied customer with subpar manufactured furniture from Ashley DSG sitting in my home those several months. (No store manager on site to talk too!!!!) With manufacturers in both the US and China, Ashley products have a wide variety of price points and design options to fit budget-conscious shoppers.In terms of customer sentiment and experiences, shoppers report mixed interactions and perceived quality, especially when it comes to buying in-store. After finally getting on the phone with someone at the Emeryville store, I explained the situation and that this needed to be escalated, and he laughed and said he'd call me back. I am seeking a return/refund of this purchase as I believe these misrepresentations by the sales staff and the un-merchandisable quality of the products equals a breach of contract under the Sales of Goods Act, which have been denied repeatedly. He later reminded us that by buying from the store and not an online mystery brand we were keeping him in work and the store open. He brought me to the manager who tried to use various sales tactics to force me to make a decision. You don't know how to contact them regarding a very unhappy customer? When she lifted the cushion there was velcro on the reverse side. My bed is currently sitting on the floor with the headboard leaning against a wall which is dangerous. Bedroom Sets. Reviewers complaining about Ashley Homestore most frequently mention customer service, delivery date, and home store problems. The girl who waited on us was very personable. The ONLY guarantee Ashley has is to NOT return all of your money if youre not completely satisfied. We were promised a refund on delivery and never received it. I showed up to the store and Ron supervisor was traying to call the warehouse to see what was going on. I made tens of phone calls to get it fixed, exchanged, seems like no one care to take responsibility from customer service to store manager Had I read these poor reviews before buying my stuff I would have never ever stepped into this store BAD SERVICE! We went in to furnish our home and no one talked to us for over an hour as we looked around. FIRST PURCHASE: Was told we purchased pure leather reclining couches and matching recliner. Terrible customer service and lies to customers don't buy from Ashleys. I ordered an item for my wife for our anniversary under my name and phone number for a suprise. At no point did I feel rushed. I was privileged to have Mr. Lonnie as my salesman. "Ok..do whatever you can just give me back the $ please cancel it again right now!" They do not seem concerned with the issue and they do not answer their phones. I am now being told that the new delivery date is the end of December. Ashley does not stand behind what they sell. I even purchased the extra warranty but that was just a waste of money. I will never again purchase here and discourage anybody from ever doing so. Confirmed the time. Highly recommend. The representative said she would call the store manager to get with the salesperson. We got to the store and a women named Nakisha was showing us around for different matresses and frames. They requested that they replace it because what they sent was not what was ordered. Later I had to pay to use a bed apparently I was unreasonable because I could not wait any longer. So caveat emptor (buyer beware) with Ashley Furniture! (1) Marketing practices are really deceptive. So we drive there while on hold the 3rd time we call, which lasted 45 minutes!! Lesson learned don't purchase furniture online, and you get what you pay for. I purchased some items very early in July of this year and after waiting endlessly I still havent received my order. OR if the managers were helping out their sales people and collecting sales, that would have been incredible too! So we are stuck and will not buy here again and no one cared even in the slightest. Never again will I ever step foot in any Ashley furniture. I called Ashley Furniture and was told they'd get right back with me to solve this. That was a fraudulent statement which later they blamed on our salesperson. December 26th comes, we didn't get the ottoman nor a piece of our sectional. Also measure diagonally from the bottom center of the door opening to the back ceiling. The end tables and coffee table has not been received. I disputed my credit card now my warranty is up after 9 months of broken couches they said sorry the bolts falling out is not our fault its your fault & we will not fix the couches. SO BEWARE DON'T buy the FCP care plan it is a total waste of money. we took the day off to prepare for today!!! Meanwhile, the delivery guy is like "I can't wait, I got other deliveries" Well, if your company answered the phone, we wouldn't be waiting damn near an hour to figure out what to do. Lastly, renovate which is the credit company they use mistakenly charged our account 200.00 dollars for no reason. I was being very pushed. I will NEVER buy from Ashley again. The Best Travel Vests With Pockets for Women & Men + $150 Gift Card Giveaway! I called both Ashley and the warranty company, jumped through all their hoops for three weeks only to find out that no one will cover it. Theyre both well-known brands and have been in business for many years. THe 27 went and came and no delivery then we get a notice that it will be delivered on the 13 of January and again no luck ( it was not loaded into the truck). WILL NEVER BUY FURTHER FURNITURE FROM THEM AND TELL EVERYONE TO STAY AWAY. What in the world?! Come delivery day, yay! I almost sent it back and said to heck with it. If I had known the salesman put the wrong skew in (HE WAS OFF BY 1 DIGIT!!!!) Under Ron Wanek, who was later joined in the business by his son Todd Wanek, the company continued to expand.Unlike competitors such as Furniture Brands or La-Z-Boy, its growth was internal rather than through acquisitions. That is what I wanted. The person we talked to said it shouldnt be a problem and that they would get back with us within 72 hours. So they told us our delivery would arrive on August 17 2019. I couldn't be happier with my purchase! Asks us why we don't want to consider their 0 interest financing. Here arefive more reasonswhy you should work with one of the talented interior designers at La-Z-Boy. We went back to the store the day it was delivered, and spoke to the salesman who sold it to us. BYE BYE. I, along with many other members of the community, purchased items from the store during the sale. Ashley furniture and customer service are extremely poor! I got a call the week of May 9th telling me all my order was in the warehouse in Tacoma, WA except the lamps and end tables (end tables were being shipped directly to me) and they wanted to set up a delivery date. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. We ordered a full living room and dining set. I ordered a coffee table on Ashley, and was promised 4 weeks for delivery. Tonight a sleeping bag on the floor will be my bed of choice. My fiance got the rest of our furniture there too and it still holds up really well a few years in. More info. I'll never go there again. When calling to confirm delivery time, I was told the item was still on backorder. I'm appalled and would never recommend your "brand" to anyone. This really infuriates me because we were told the items we ordered were IN STOCK. If they offered to give me the furniture, I wouldn't accept it. However, the table and four of the chairs were very unleveled, also there was slight wood damage underneath one side of the table with sharp tacks left sticking out underneath all four sides. My back Spazzed out from the overstuffed chair. I was looking for bar chairs and of course, every one was not qualified for the sale because they already had a discounted "manager's special price." Price Range: $$ to $$$$ What To Buy: Lexington King Oyster Bay Tufted Standard Bed$4,099.99 and Lexington Shadow Play Tatum Solid Coffee Table$1,779. I was not rushed in any way. I have still not heard back. She also wasn't very courteous nor acted in a professional manner to assist us with the issues. This also happened on the first replacement where they gave a date only to not show up. Then they call me this morning with an automated system saying that everything changed and gave me an evening delivery window. I had been researching for weeks on what I wanted and found this gorgeous set at Ashley Home Store in Columbia, MO. 4. I just so wish theyd open up a store in ohio. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. I have left multiple messages for the store, who refuses to pick up the phone. Dont buy from them poor service. Of course, he didnt want to see the video. I had been looking for a bench for the end of our bed for YEARSfinding the right one was not an easy task. This chair is my life line. And the brand doesn't even want to take any action on such a big design flaw. Both end tables are damaged beyond repair with a major 9" crack down the middle of one and several thumb-size chunks of wood missing from the top of the other. Utilizing a degreed interior designer will help youbring your dreams to lifeand make the experience as comfortable as possible. So, far we are in love. We're not going to do anything for you" Is there anything else that need to be said? I purchased two reclining sofas May 2019. Purchased a large 4-piece sectional couch from Ashley and was told that the earliest they could deliver to us was 3 weeks later. This includes the Sommerford dining room collection, Windville collection, and Porter collection. I weigh under 180 and my wife, under 150 punds. He would hide and then pop up on me. We were told delivery would be on or about 2/20. Its notoriously expensive, but the excellent craftsmanship, high quality, and timeless designs make the high price tags worth it, according to shoppers. Tied Up My Money And Did Not Receive Product. Andrew was a very nice and frequently. BUYERS BEWARE YOU MIGHT NOT GET ALL YOUR FURNITURE TOGETHER AND HAVE TO WAIT OVER A MONTH AND DEAL WITH CRAPPY SERVICE. Quality of furniture is questionable. Bottom Line. It was so stupid that I was spending money on all of these new furniture items for our home but not upgrading our old mattress! Needless to say it was amazing and I can see why it was her personal favorite. So not only NOT early but late and now being told they dont reliever on sundays and mondays and wont work with our schedule. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. The tracked delivery time changed several times but ended up as being between 5:45 - 5:50 p.m. So much for customer appreciation. We have tried everything we can think of to cancel this order, including going into the store multiple times. Ironically a friend of mine is also dis-satisfied with Ashley. That evening, we took apart our bed and wrapped up our mattress and box spring so they could be picked up the next day. When it became clear that I wasn't ready to make that purchase, they started working with other people, and I became invisible. It could fall over onto me while i sleep. Launched in 2002 as hammocks.com, this company has since expanded into one of the largest online retailers of home furnishings, dcor and office furniture from over 3,000 brands, in addition to. Can't talk to a supervisor because they won't transfer you to one. They told me that their coverage doesn't include tears or fabric damage and many other issues. Veteran this is unacceptable. 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