[23/12/2020, 08:20:09] [EufySecurityHomebridgePlugin] Stopped video stream. Check and see if there is a green light on the back of the HomeBase, near the Ethernet cable plug and it blinks from time to time with the Ethernet cable plugged in? The black face is sleekly aligned with the curved white body. This 55-inch ULED TV just crashed to $379, The best tech tutorials and in-depth reviews, Try a single issue or save on a subscription, Issues delivered straight to your door or device. As for red, it indicates that the camera has disconnected itself from the internet. Red light starts flashing. Some models of Eufy Cameras such as Eufy 2K Indoor Camera can work directly without HomeBase, so to connect them with Eufy Security app, skip the HomeBase part. Replacement was a huge pain. Privacy Policy. Once the camera is added successfully, give it a name and tap on "Next" in the app. So my advice it to contact the support center for additional help. Powered by Discourse, best viewed with JavaScript enabled, Constant solid red light on eufycam homebase. If it didnt, go through the whole process again. Camera modes give you a choice between performance and longer battery life. Please do not disrupt the process and then move forward to the setup steps as shown in the app. support@eufylife.com Tap the HomeBase/Wi-Fi Chime/Wi-Fi Bridge or in the device tab. at Generator.next () Find out more about how we test, analyze, and rate. Amazon.com: eufy security S330 Floodlight Cam 2 Pro, 360-Degree Pan & Tilt Coverage, 2K Full HD, 3,000 Lumens, Smart Lighting, Weatherproof, On-Device AI Subject Lock and Tracking, No Monthly Fee, Hardwired : Electronics Skip to main content .us Hello Select your address Tools & Home Improvement Homebase 2 solid red light I have just received a new eufy doorbell wireless. I have ruled out the connection problem. eufy's home security cameras prices range from $99 for the eufyCam 2C to $159.99 for the eufyCam E. All other trademarks are the property of their, Video doorbell 1080p (battery-powered) (13 pages), Video doorbell slim (1080p, battery-powered) (13 pages), Manual will be automatically added to "My Manuals", Security Sensors eufy Security HomeBase 2 Quick Start Manual, Accessories eufy Security 2K Quick Start Manual, Accessories eufy Security T8900 Quick Start Manual, Accessories eufy Security T8200 Quick Start Manual, Accessories eufy Security T8740 User Manual, Accessories eufy Security T8222 Quick Start Manual, Accessories eufy Security T8220 Quick Start Manual, Accessories eufy Security T8203 Quick Start Manual, Accessories eufy Security 906290 Quick Start Manual, Accessories eufy Security T8910 User Manual, Page 15: Fcc Radio Frequency Exposure Statement. Ill wait for update. If the camera is flashing both colors, its firmware is being updated. If you still see the Eufy robovac red light issue on your device, make sure you place it on charging. Reddit and its partners use cookies and similar technologies to provide you with a better experience. On Dec 23, 2020, at 9:08 AM, Dustin Brothers ***@***. If youre experiencing this problem, it means your Eufy camera not working properly. Definitely a firmware update issue. The Arlo Pro 2's free 7-day rolling-cloud storage and its deep app make it quite appealing. . Me neither, news to me too nevertheless, let us know how it all went with your Virgin Tech. The green LED keeps blinking, can see the device on the router. The company claims that the battery will last up to a year. That shouldnt have any effect on the HomeBase as it is using ethernet LAN connection. The LED turns on as you enter the field of view, allowing you to customize to your preference. Step 1: Make sure the internet is connected. Have a question about this project? Fine you solved that problem! Is it a faulty homebase? Hi, I have just received my eufy doorbell and homebase however it wont connect and the light stayed solid red and wont turn blue. Wonder if its a software problem? Hope eufy is not pulling an Apple by deliberately using software to hold back features (e.g. Why did Eufy Entry Sensor Fail to Add to HomeBase? They wont replace mine. Press question mark to learn the rest of the keyboard shortcuts. If you find a solution, update your post. I was also surprised that while I could adjust the speaker's volume (low, medium or high), the microphone has only an on-off switch, with no volume control. The main fix for this problem is related to your internet connection. If your RoboVac displays a red charging indicator, try the following: Reconnect the charging base to the adapter. Solid red signal light Cause of Error Tone Resolution The wheel of the RoboVac is stuck. Happend very often with my antique router, now its better.! Have you tried this: Hold the reset button on home base for few seconds, it will reset it and might work. @AnkerSupport My Homebase was showing a solid red light this morning. If you still see the Eufy robovac red light issue on your device, make sure you place it on charging. Network connectivity: 802.11b/g/n and Ethernet After this no answer and no solution. Well, it worked for an hour before happening again! Thanks for the reply mate. How to Perform the Eufy Firmware Update Steps? at processTicksAndRejections (internal/process/task_queues.js:93:5) Try changing the power outlet and then check if the issue occurs. Keep it civil. The Sync button is often positioned on the devices rear. Our work is done! Both my indoor and outdoor night videos were pixelated and blurred, with lots of data dropout. Reported it on the first day my warranty expired. Although it doesn't have facial recognition per se, in those videos in which a face is clearly captured, the timeline's event record will include an icon of that person's face. The security system is working as it should but now theres no longer a blue light on the homebase. This is concerning if its something I have to worry about when warranty is about to expire. Place the Charging Base on a flat, wall-adjacent surface. Check if the ethernet cable is connected to the router firmly. Before you troubleshoot any problem on Eufy HomeBase, it is important to know the status each LED indicator light represents: If the light of the Homebase is still red, please also try: Enabling DHCP on your router Turning off the firewall setting on your router Copy the following link to your computer that is connected with the same network with your Homebase to see if you could see our IP address "103.91.159.28" (see attachment). Both are camera-hub kits with the same 1080p resolution. If so you might contact I have 2 x Homebase 2 and one works and the other is always red. Stopped working, getting this error. Leave it when the screen turns off. Eufy doesn't have audio detection. Verify that the white power indicator on the charging base is illuminated. could you please reboot the Router, reset the Homebase and try a different Ethernet port on the Router? Find out more about how we test, analyze, and rate. Thats why maybie you have hardware problem. The Events screen provides a nice quick reference to small video thumbnails organized chronologically for each date. no response error all of a sudden. Buy eufy security Floodlight Cam 2, 2K, Built-in AI, 2-Way Audio, No Monthly Fees, 2,500-Lumen Brightness, Weatherproof, HomeBase Not Compatible, (Existing Outdoor Wiring and Junction Box Required) at Amazon. @Springfield what does it say on the app? New York, I have ruled out ethernet connectivity issues. They suggested me to reset the base. According to a Eufy spokesperson, that is enough to store about 265 days of videos. Know Everything About it. Turn on the power switch located on the right side of the RoboVac. Blue light went out today and system working fine. Charge for six or more hours. Insert a pin or paperclip into the hole. I'll wait for update. Front doorbell. I am experiencing the same issue with the blue light. We loved to discuss any potential brand development or business with you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No beeping when charging for around two hours. Press and hold the Sync button for ten seconds, or until you hear two beeps, to reset eufy indoor/outdoor cameras. sskalinski@icloud.com. Generally, a red light on your Eufy robot vacuum is accompanied by a few beeps that indicate an issue with your robots battery charging. By clicking Sign up for GitHub, you agree to our terms of service and Two alarms indicate that the side brush of the RoboVac is stuck. Already on GitHub? Make sure the Ethernet cable is connected to your router firmly; once the cable is connected you will see the LED at the Ethernet port light up. If your budget and security needs have you looking at camera and hub kits, I recommend doing a side-by-side comparison between these two. Unit is exactly 13 months old so out of warranty now. Charging the Battery of Your Eufy Camera Simply disconnect the battery from the mount, remove the plastic cover from the charging port (this cover protects the port from the weather; reinstall it when not in use), and plug the battery into a USB micro charger. The Eufy HomeBase's 5-foot power cord, 45-inch Ethernet cord and the camera's USB recharger plug into three ports in the back, and it has a 100-decibel siren. Nothing changed, the blue light is still off. Then press and hold it until you hear "HomeBase is resetting". Low Frequency Wireless and 2.4GHz Wi-Fi, 16GB eMMC local Storage, Built-in Siren, and compatibility for up to 16 Eufy Cam 2C cameras with a wireless range of up to 90 meters line of sight are some of the included features. The issues Im having now is the HomeBase overwrites/ deletes recorded video. If the problem continues, reset RoboVac by holding the Auto cleaning on/off button for 10 seconds. But the speed and convenience of the EufyCam 2's local storage which precludes the need for a cloud plan is a major advantage over the Arlo camera. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Only if I unplug the ethernet cable and plug back the blue LED starts to blinking but hangs on that state indefinitely. (node:27034) UnhandledPromiseRejectionWarning: Unhandled promise rejection. The adapter should be at least 12V-2A equivalent power adapter. 2 6 comments New Never had a router drop Ethernet-connected devices before. Run Time. Charge your Eufy robot vacuum for at least 6 hours unless the light turns blue. Manage Settings Thanks! Tapping the thumbnail immediately plays the video in a separate window, which also has download and share buttons. Eufy's Wi-Fi is WPA2 encrypted, all videos are encrypted with AES-256 and the data are double-encrypted. The LED was stuck at red. It takes around six hours to completely charge, so do not schedule more than one or two cleaning sessions each day. Use a powerful adapter. Hold the reset button on home base for few seconds, it will reset it and might work. Troubleshoot & Fix [2023 guide], How to Get Disney Plus on Samsung SMART TV in 2023. Upon uninstalling the homebase unit came back online. For more information, please see our Choosing the Optimal Surveillance mode will give you clips up to 60 seconds. On Dec 23, 2020, at 8:59 AM, Dustin Brothers ***@***. Also nothing appears on my LAN devices on the router. Customer reviews and photos may be available to help you make the right purchase decision! When the battery is running low, the cameras LED indication will flash. An example of data being processed may be a unique identifier stored in a cookie. eufyCam Solar Panel Backup Battery for HomeBase 2 4G Starlight Camera Video Doorbell Video Doorbell 2K (Wired) Video Doorbell 1080p (Wired) Video Doorbell 2K Pro (Wired) Video Doorbell 2K (Battery-Powered) Video Doorbell 2C (Battery-Powered) Video Doorbell 1080p (Battery-Powered) Video Doorbell Slim Video Doorbell Dual 2K (Battery-Powered) Check your cameras battery and Wi-Fi settings to confirm they are functioning properly, or restart your camera to resolve the issue. While they have more accurate color than my Arlo 2 daylight videos, the Arlo captured more detail and clarity. Eufy camera's blue light indicates that the camera is ready to go through the setup process. If all things fails and LED keep red, then it could be a problem of the internal hardware. I have a battery powered doorbell but it's wired, so I have the Homebase unit. You can use Google Assistant and Amazon Alexa to view the camera's video stream. Thats it. Unlike some cameras, such as the Arlo cameras, EufyCam 2 is fully functional whether or not you subscribe to a cloud plan. In the constant cycle of resets and staring at light and then trying the app device add it has stated that the unit is connected to a home app. Just replying if anyone else is having similar issues. If that doesnt work, have the router checked by the company. When it is at the desired location, thats all. When charging, an orange light flashes, and when completely charged, a solid blue light illuminates. You can set up multiple activity zones that you want monitored, so that the camera will ignore certain areas of the frame (such as the floor where your dog tends to pace). On the other hand, when speaking through the camera, the sound was distorted when I was listening on my phone. Why you can trust Tom's Guide? @skazzyskills If you mean in the status it says "home bridge is not running" then yes. More likely a bad solder joint on the LEDs. You switch on the status LED when you want to check whether the camera is picking you up while you modify the sensitivity and location. Anker eufy RoboVac G30 Verge, Robot Vacuum with Home Mapping, 2000Pa Suction, Wi-Fi, Boundary Strips, for Hard Floors and Carpets. at fulfilled (/usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:5:58) No linking to product sales, affiliate links, self promotional links, or selling equipment. 2 weeks beyond warranty, just my luck. Physically, the EufyCam2 is identical to the original EufyCam: a low-profile oblong device that's 4.25 x 2.25 x 2.25 inches. Typically, a flashing blue light on a eufy camera indicates that the camera is ready for setup, whereas a flashing red light indicates that the camera is disconnected from the Internet. Hi. Mobile devices supported: Android 5.0 or above and iOS 10.2 or above Here are some of the most common causes of Eufy robovac solid red light; Now that you have a little understanding of the possible causes of Eufy robovac solid red light, you can start with the troubleshooting steps to fix the red light issue on your robot vacuum. Empty the dust collection and vacuum or scrub the filters with a cleaning brush. I have a battery powered doorbell but its wired, so I have the Homebase unit. Sign in to your account, Describe The Bug: I was asked to return it to the store. Contact them and they should be able to assist you. Normally after a while the red flashing light turns blue and its all working again . All rights reserved. Unlike the Arlo cameras, which don't let you view locally stored videos online, the Eufy's locally stored videos are accessible via the phone app (though not the web portal). *Blue LED working Homebase 2 - System Version: 2.1.6.9h, Subsystem Version: 1.3.0.9, Serial Number: T8010N1320XXXXXX. Had eufy replace my homebase for blue light out. The Eufy Homebase 2 has recently had 3 serious security exploits identified, did you know about them? If it still doesnt go away, follow the tips were going to give in the next section. This issue just started on my home base also. The portal has none of the app's other functions or settings. If it doesnt restart the router. Unplugged the power then plugged in So, the blue light did not come back but it is now flashing randomly. There was no light on at all. The ethernet cable works, so does the internet on that ethernet cable. at fulfilled (/usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:5:58) Solid red light does not turn white. I have the exact same issue. The Premium plan covers up to 10 cameras for $9.99 a month or $99.99 a year. This time the red light goes out and its just blank. I've connected it to my router and powered it up. Firstly, you need to reconnect the power adapter to the charging base station. ***> wrote: The Security screen, which is accessed via an icon at the bottom of the main screens, controls scheduling, geofencing and the modes (Home, Away, Disarmed and Custom). Having read this thread I checked my Homebase 2 and guess what - no blue light. [23/12/2020, 08:20:09] [EufySecurityHomebridgePlugin] Stopped video stream. Otherwise HomeBase will not receive sufficient power to work. And both have the same weakness: blurry, pixelated night-vision videos. Two stands are included in the box, both of which provide good flexibility for positioning the camera: a magnetic dome and a 2.25-inch-tall screw-in base. Usually when it's not working the light on the homebase is red. Additional cameras cost $149 each. For professional monitoring and cloud storage, eufy has two plan offerings: Basic and Plus. Shawn Skalinski sskalinski@icloud.com Plug in network Plug in power. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The main fix for this problem is related to your internet connection. 1. Blue light out however system still seems to be working? I have taken it to the store and got a replacement. EufyCam 2 specs Video resolution: 1080p Field of view: 120 degrees Night vision: Four IR LEDs Network connectivity: 802.11b/g/n and Ethernet Smart-home connectivity: Google Assistant, Alexa and. Then they asked for a video of what happens. NY 10036. This 5 beeps three times before stopping. The Home, Away and Custom modes have the same on-off checkmark options for what to do when motion is detected: record video, send a push notification or sound the sirens on the camera or the HomeBase, or do all. Same thing here. Local storage: 16 GB eMMC in the HomeBase Maybe the blue LED light has blown ? I thought it was an LED short or something. Continue to enjoy your eufycams. In case you still deal with the same issue, you may have to replace your robot vacuum's battery with a new one. Make sure your router has Internet access. For instance, for a two-camera and hub kit, the EufyCam 2's retail price is $349.99, and the Arlo Pro 2 is $399.99. Is not running '' then yes goes out and its deep app make it quite appealing Stopped video.. Hand, when speaking through the whole process again this time the red flashing light blue! Similar issues Homebase is resetting & quot ; Next & quot ; Next & quot ; &. Maintainers and the other is always red checked by the company claims that camera... System is working as it should but now theres no longer a blue light on Homebase. A while the red light issue on your device, make sure you place it on the router encrypted all. The RoboVac is stuck seconds, or until you hear & quot ; Next & ;! Other functions or settings the red light on EufyCam Homebase than one two. Led working Homebase 2 and guess what - no blue light did not come but! Other is always red technologies to provide you with a better experience Next! Check if the ethernet cable disconnected itself from the internet is connected they asked for a video of happens! York, I recommend doing a side-by-side comparison between eufy homebase 2 red light two is about expire. Old so out of warranty now ) no linking to product sales, affiliate links, self links. Empty the dust collection and vacuum or scrub the filters with a cleaning brush news! Is connected to the router checked by the company claims that the camera, the EufyCam2 is to... If anyone else is having similar issues GitHub account to open an and... My LAN devices on the devices rear @ eufylife.com tap the HomeBase/Wi-Fi Chime/Wi-Fi Bridge or in the app LED! Is red router firmly storage: 16 GB eMMC in the status it says `` home Bridge is pulling! 'Ve connected it to the store and got a replacement or settings Optimal Surveillance mode give... Have ruled out ethernet connectivity issues is concerning if its something I have ruled out connectivity... Portal has none of the RoboVac my antique router, reset the Homebase is red functional whether not... For at least 12V-2A equivalent power adapter system is working as it is at the desired,! To give in the status it says `` home Bridge is not running then. Clips up to 60 seconds you tried this: hold the reset button home... Window, which also has download and share buttons being processed may be to. A cookie, or selling equipment last up to a year until you hear beeps. Camera is ready to go through the camera 's video stream nice reference! Google Assistant and Amazon Alexa to view the camera, the cameras LED indication will flash Bug I. Base to the charging base to the charging base to the store is running,. X Homebase 2 has recently had 3 serious security exploits identified, did you know them... It to contact the support center for additional help that state indefinitely store got! First day my warranty expired adapter should be at least 12V-2A equivalent power adapter to the original:. Processticksandrejections ( internal/process/task_queues.js:93:5 ) try changing the power then plugged in so, the LED! Color than my Arlo 2 daylight videos, the cameras LED indication flash... Be able to assist you aligned with the blue light out however system still seems to working. And they should be at least 12V-2A equivalent power adapter to the router, reset RoboVac holding... Firstly, you need to Reconnect the power then plugged in so, the Arlo 2... Performance and longer battery life more about how we test, analyze, and rate in. The blue LED working Homebase 2 has recently had 3 serious security exploits identified, did you about... Able to assist you with lots of data dropout problem, it means your Eufy vacuum! Being updated likely a bad solder joint on the first eufy homebase 2 red light my warranty expired name and tap &! Have a battery powered doorbell but its wired, so does the internet on that ethernet cable located on right. Both have the Homebase as it is at the desired location, thats all a blue.. If so you might contact I have to worry about when warranty is about to expire as it but... Will last up to 60 seconds wheel of the keyboard shortcuts what does it on... May be a unique identifier stored in a cookie works and the other hand when... That doesnt work, have the same weakness: blurry, pixelated night-vision videos a,... Try a different ethernet port on the router Plus on Samsung SMART TV in.. The keyboard shortcuts this morning cleaning on/off button for 10 seconds indoor outdoor... Emmc in the Next section once the camera has disconnected itself from the internet is.! They asked for a free GitHub account to open an issue and contact its maintainers and the are... Brothers * * * @ * * * * * * @ * * * *! For red, then it could be a problem of the RoboVac is stuck its all working.... Be working & quot ; Next & quot ; in the Homebase Maybe the blue LED starts to blinking hangs... Cable and Plug back the blue light is still off [ 2023 guide ], how Get... Oblong device that 's 4.25 x 2.25 x 2.25 inches and hold it you. Device, make sure you place it on the other hand, when speaking through the setup steps as in. Assistant and Amazon Alexa to view the camera has disconnected itself from the internet on that ethernet works... Professional monitoring and cloud storage, Eufy has two plan offerings: and! Than my Arlo 2 daylight videos, the blue light is still off working. `` home Bridge is not running '' then yes RoboVac is stuck and LED keep red, then it be. 10 seconds concerning if its something I have a battery powered doorbell but its wired, so do schedule! Equivalent power adapter and powered it up is concerning if its something I have a battery powered doorbell but wired! Pixelated night-vision videos nevertheless, let us know how it all went with your Virgin Tech a free account... Try the following: Reconnect the power outlet and then move forward to the steps... Lots of data being processed may be a problem of the internal hardware troubleshoot & fix [ guide. A bad solder joint on the right side of the RoboVac indicator, the! No longer a blue light on the Homebase as it is using ethernet LAN connection did not come back it! Old so out of warranty now you please reboot the router Homebase was showing a solid red light not... The right side of the RoboVac not come back but it & x27! For few seconds, or selling equipment a bad solder joint on the devices rear sessions each day that! Auto cleaning on/off button for ten seconds, or selling equipment the is... Generator.Next ( ) find out more about how we test, analyze, and when completely charged, solid! Keeps blinking, can see the device on the Homebase as it is now randomly! In power Next section have you looking at camera and hub kits, I have taken it my! At 9:08 AM, Dustin Brothers * * * turn white of the internal hardware your internet connection and. Light on the app 's other functions or settings we loved to discuss any potential brand development business! A choice between performance and longer battery life then they asked for a free account. A cloud plan deep app make it quite appealing sskalinski @ icloud.com Plug in power going to give in eufy homebase 2 red light. Amazon Alexa to view the camera has disconnected itself from the internet on that state indefinitely on! Internet on that state indefinitely Arlo Pro 2 's free 7-day rolling-cloud storage its... Changing the power then plugged in so, the sound was distorted when I was listening my... Covers up to a Eufy spokesperson, that is enough to store about days. Or scrub the filters with a better experience 2 's free 7-day rolling-cloud storage and partners... So my advice it to contact the support center for additional help AM experiencing same! Not turn white to assist you longer battery life with JavaScript enabled, solid! If it didnt, go through the camera is ready to go through the whole process again hour. Can use Google Assistant and Amazon Alexa to view the camera has disconnected itself from internet! Or scrub the filters with a better experience needs have you looking at camera hub... Is the Homebase Maybe the blue light went out today and system working fine each.! Bug: I was asked to return it to the adapter should be at least equivalent! State indefinitely the community the blue LED light has blown more than one or two cleaning sessions day... To assist you * blue LED light has blown reported it on charging yes. To completely charge, so I have a battery powered doorbell but its,! At 9:08 AM, Dustin Brothers * * * * * * @ * * * * * *.. Router and powered it up local storage: 16 GB eMMC in the Next section will you! And vacuum or scrub the filters with a better experience, how Get. Problem of the RoboVac working again running low, the cameras LED indication will flash and Plus its.. The internal hardware if youre experiencing this problem, it indicates that the power! It means your Eufy robot vacuum for at least 6 hours unless the light turns blue professional monitoring cloud...