What causes the error? http://s93.photobucket.com/albums/l52/gflande1/Directv/. He is the author of over 9,000 articles and longform tutorials including many posted here. So, how worried should I be that tomorrow the system will revert permanently to Error Code 775? You are using an out of date browser. Chances are, we can find what you're looking for: We are reader supported and may earn a commission when you buy through links on our site. Otherwise, you might need to wait until the snow meltsDIRECTV wont send out a technician for only snow. Great. If youve previously ensured that the issue is not being caused by a case of bad weather or outage period, the next thing you should do is ensure that the receiver is properly connected to your satellite dish. You can find troubleshooting informationincluding DIRECTV error code explanations and steps to fix your problemin the article above. Lets make sure its working properly. Very happy with the service guy -- competent, and easy to work with. Youll see a list of known outages. If so, enter your zip code to shop TV providers in your area. Lets troubleshoot to see if the problem is the SWiM or the power outlet. Method 2: Reconnect SWM Power Inserter You need the power inserter to run the lnb correctly. But were here to help. Well, six trouble-free weeks later, it's back, and this time shows no signs of recovering on its own. Hey guys, so I am a contractor. A ward for C ommunity E xcellence 2021 Achiever* Could the storm/power outage have caused this? I also confirmed the wire coming from the splitter with voltage is connected to red. That's nice, but now I don't know if I can trust this system not to do that again. The error is essentially a result of interference with the signal coming from the cable. the power outage must have caused whatever problem I'm having. The DIRECTV app has its own set of error codes and solutions. The consent submitted will only be used for data processing originating from this website. If you're not using an external power inserter, you may not have live TV on any receivers until the Genie DVR is completely ready. Error code 775 basically indicates that your DIRECTV receiver is, for some reason, having trouble communicating with your satellite dish. Then it MIGHT decide to reset and connect. There's been no bad weather here, and no power outages, and nothing done to the TVs and DVRs but to turn them on and off. Has to be either a connector, or the SWiM itself. Wait for your receiver to restart and begin playing video again. If this doesn't work right away, DIRECTV recommends restarting your receiver (red button) one more time. The power inserter is the grey or black box that powers your dish, and it looks like the image you see above. If all the above solutions fail to work, you have to call for your DirecTV service provider and state the DirecTV error 775. Tighten what you can. I set up a service call. It should be labeled HDMI 1, DIRECTV, or satellite TV. If not, select the correct source. I'm thinking the ground is not necessary in this instance, the splitters can be al;most anywhere in the set up, sorry, I'm new to this. Reading other posts here, I see that the problem must be in the SWM, or possibly in the power connection to the dish. Check for any loose or improperly mounted connections and rectify these. If you do, unplug it from the electrical outlet. Check and secure all connections on the back of your receiver. NICE AND EASY: Can you use a universal remote with DIRECTV Stream? Reach him by clicking on "Contact the Editor" at the bottom of this page. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Here are the solutions that you go for after the sudden appearance of DirecTV error code 775. NICE AND EASY: When is finger tight tight enough? If the screen flashed a few times before the problem goes away, the fix has been successful. don't know if this helps, but when I go into satellite dish setup, it states "cannot detect SWM", don't know if this helps, but when I go into satellite dish setup, it states. Its more than just turning it on and off againits a hard reboot, just like you do with your computer or smartphone when it freezes. Wait for about 30 seconds, and then plug the Swim power inserter back into the power outlet and turn it on. https://manuals.plus/wp-content/uploads/2021/02/DIRECTV-Error-Code-775.mp4. You should call Directv and tell them about the lack of a ground and have them come out to fix it and then find out what the other issue is. Enjoy the game. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party. You can start with the Satellite In or SAT In connection. Start with the SAT-IN connection. Troubleshoot receiver error codes and messages, Video connection lost errors 617, 618, 619, Get help with error message: Wired Connection Lost, Get help with receiver restart errors 14, 15, 18, 19 and 22, Check your DIRECTV Genie power cable (outlet end), Check your Genie HDMI-to-TV cable (both ends), Press the reset button (its the red one behind the access card door or on the side of the receiver. If the methods above were not effective in your case and youve made all the necessary checks to ensure that the problem is not related to a connection issue or bad weather conditions, the next thing you should do is troubleshoot against a firmware issue. Examine your satellite connection. Power cycling is unplugging your DIRECTV receiver, waiting a few minutes, and then plugging it back in. If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. No success. first time ever seeing this error message. Data Caps Are Likely Coming to Spectrum Customers Soon. Ariel has been working as a highly professional computer-relevant technology editor at MiniTool for many years. If you still dont have a signal, lets ensure youve selected the proper input source on your DIRECTV remote. Check the TV as well for loose cables. Its kinda like turning it off and on againbut with the threat of rejection as extra incentive (apps are sensitive entities). Your email address will not be published. is the switch the SWiM splitter outside? How do I fix to get directv signal working? 3. Again, weatherespecially snowcan really mess with your DIRECTV signal. To power cycle your Swim power inserter, you need to: Sometimes, DIRECTV users can lose their ability to watch TV and run into error code 775 every time they try to watch TV because of issues with DIRECTV services or because of natural occurrences such as solar storms creating interference. (Genie Minis require restarting both the main and mini Genies.). Try hooking the line that is running from the dish directly to your power supply and then from there to the 34 or 21. Satellite support If you are also trying to figure it out, perhaps this post of MiniTool is what you need. Tech wasn't receiving a signal from the LNB. Go to "Manage receivers" and choose "Refresh receiver.". Here Are 4 Solutions to Fix It. An example of data being processed may be a unique identifier stored in a cookie. Question Updated 2 years ago 931 14 I had a show scheduled to record at 8:00 a.m. reset power inserter, then HR34, no change. When DirecTV error code 775 pops up, your television screen is frozen on a picture or no picture is shown on the screen at all. Either way, I'm happy again. Feel free to have a try. This site uses Akismet to reduce spam. I measured it at the LNB and it was 20.6. so voltage is making it out there, so no breaks. Visit the Community. All green where its supposed to be and all blue where its is supposed to be. Signal Connect helps you with DIRECTV and local channels, DIRECTV Gemini: Frequently Asked Questions. Check the TV as well for loose cables. We and our partners use cookies to Store and/or access information on a device. directv can't create a 775, and also can't fix it remotely. Visit the Community. it's somewhere in your setup. HR44: HR54: HS17: If not, dont worry. Error code 775 displays when your receiver loses connection with the satellite dish. DIRECTV has an outage reporting page that will have information on known outages as well as links to report new ones. Check if each connection on the back of the DirecTV receiver is loose or not correctly seated. one week ago. | Sep 20, 2021. On the other hand, if you find no evidence of this problem being caused by an outdated period, move down to the next potential fix below. When you see a green light, you have power. Go to Manage receivers and choose Refresh receiver.. Check Any Loose Connection on the DirecTV Receiver, DirecTV Error 775 Occurs? Find outages in your area Select your service Wireless (mobile phone) AT&T Internet, AT&T Phone, or U-verse TV Get the Smart Home Manager app With Smart Home Manager, you can: Get help with Wi-Fi weak spots Manage connected devices Check for outages Didn't find an outage? It might be correlated to weather. New to the Community? Call for Technical Support What Causes DirecTV Error 775 DirecTV error 775 usually occurs while watching any channels on the television screen. Visit the DIRECTV outage reporting page and either sign in or enter your zip code. Yes, I understand that the problem is either the SWM or the cable to the dish. STREAMING SATURDAY: Another picture quality and HDR rant. If you find evidence of an outage period that is affecting DirecTV, all you can do is wait for the issue to be resolved by qualified technicians. Hr34 and H24 installed approx 4 months ago. It's not common. Did you choose to switch to cable or streaming? If you use a VPN for DirecTV, make sure the VPN service is working. Weve got the whack-simple steps you need to reset your receiver, refresh your signal strength, and solve other DIRECTV problems. For devices pictured above, begin troubleshooting: Loose or disconnected cables can cause error 775. Think of it as a power nap.. Power inserter /cable/connector. Time to call for a service visit . 1 800 531 5000. So if you have a power inserter is the light a steady green? Choose a service Wireless To do so, follow the steps below to check the cable: Step 1. if so, I connected the coax coming from dish to the powered "red" wire. If that fails to correct your signal strength, contact DIRECTV tech support. open a chatbox by accessing the contact page. Step 2. DirecTV works via a receiver box. If you do have a Swim power inserter, make sure that it is plugged into a power outlet and is also turned on and working. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner. It will probable come back at some stage. Then we will be able to use it for about 30 minutes. Solution 2: Check on your Swim power inserter Most DIRECTV users also have a Swim power inserter in addition to their satellite dish and their DIRECTV receiver. Courtesy of S. Shapiro The EPS17 power adapter is used for the HS17 Genie 2 and nothing else. It is common for some problems to be reported throughout the day. Up till now, she has finished thousands of articles covering a broad range of topics and helped lots of users fix various problems. Now press Power and wait for the receiver to start up. Select Refresh receiver to begin. I hate having to go back to a main menu, or just Im not sure, to be honest. If updates dont solve your problem, theres a nuclear option: uninstall the DIRECTV app, then reinstall it. But for account management and parental controls, youll use the myAT&T app (Android and iOS) because AT&T is DIRECTVs parent company. DTV selected those settings based on location and ability to connect to the satellite dish. You cannot start this client normally. Weve compiled an AT&T troubleshooting guide to walk you through possible fixes. *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. 2023 DIRECTV. If your dish is full of snow, and you can reach it safely, clean it off. According to DIRECTV, about half of the issues where customers see Error Code 775 on the screen are due to unplugging the power inserter. DIRECTV outages reported in the last 24 hours. A number of factors can cause your DIRECTV receiver to lose its signal. Wait for it to reboot. Contact customer support and ask them if there is a problem with the network. Although youll perform the steps, this is like a power-cycle or reset that happens on DIRECTVs end. All of the links and phone numbers you need are in our DIRECTV customer service guide. Weve researched and compiled this DIRECTV troubleshooting guide so you can test the solutions to the most common DIRECTV problemssome of which are almost whack-simple. Ready to check your connections? One of the many error codes that DIRECTV users see when something goes wrong with the picture on their televisions is error code 775. Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. That would be much easier to deal with than repairing or replacing the cable to the dish. By hooking straight from LNB to power inserter to receiver we can by pass the switch and see if we have issues there. In these cases, youd better call your DirecTV provider for help. What Causes DirecTV Error 775 Fix 1. Step 3. Please DELETE the recording, This error indicates a sports blackout in your area. .css-kpe0tl{color:#ffffff !important;background-color:!important;}.css-kpe0tl:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-kpe0tl:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Categories. Tighten what you can. The First Method The very first and most basic thing that you need to do while seeing this error occurring is to have a thorough check on the connections of your DirecTV receiver. Pick a service and we'll help you troubleshoot. Ensure that all of the wires connected to your DirecTV receiver are secure and placed properly. If your outage is on the list, DIRECTV is already working to restore service. In addition to the DirecTV receiver and satellite dish, a great many users have a Swim power inserter as well. I have already done trouble shooting, by resetting both my receiver, and my SWM. If refreshing service doesn't fix the issue, try restarting your receiver by pressing the red reset button on the side. The Swim has been checked and rechecked and reset. DirecTV tech agents follow a series of safety rules and used specialized equipment to re-calibrate the satellite after the location is changed. It could be a bad LNB. Its usually on the side of your receiver but may bebehind an access card door. You should also verify that youve selected the correct HDMI port on your DIRECTV remote. You should see an on-screen list of the cable connections you just checked. How did that change? DirecTV services homes and businesses in all of the US. You can also file outage reports via the myAT&T app. The DirecTV error code 775 is a common error may users see. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. Replacing the SWM would be trivial, while replacing the cable would be quite laborious on our house, with difficult access to the roof. Resetting your Hopper or Joey devices involve pushing, as you mightve guessed, the reset button. Tuesday, December 9th, 2014 7:42 AM DVR Recordings All Gone Due To Power Interruption On Sunday morning my power went out around 7:45 a.m. or was it a bad connection in the first place that happened to fail during the storm? When it comes to doing this, there are a few instructions you need to follow to ensure that the receiver connections & satellite dish connections are unhindered: If you made every essential verification and everything checks out but youre still seeing the 771, move down to the next potential fix below. The connection between the dish and satellite might be temporarily lost due to severe weather, or AT&T might be dealing with a bigger technical issue that affects DirecTV users in your area. DirecTV error 775 usually occurs while watching any channels on the television screen. This ones a snapall you gotta do is ensure that all of your power and HDMI cables are plugged firmly into the proper ports. Resetting the SWiM changes nothing. If you do, unplug it from the electrical outlet. What I want to know is, have others experienced a similar intermittent problem? With everything plugged in and secure, turn your television back on and check to see if you've managed to get rid of error code 775. Use your DIRECTV remote to selectMenu, thenSettings, thenReset Options, thenReset this receiver. Have you come across the League of Legends Direct X error? If its not, you can file a report so they can get to fixin it. Disconnect it and connect it to a different power source. If there is, you will have to wait for it to be resolved. This receiver has a SWiM device that connects your receiver to your dish. If the power inserter is already working, power cycling it might get rid of error code 775 for you. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. Select "Manage package.". Although this message is indicative of an issue regarding the communication between the DirecTV receiver and the satellite dish, there are several underlying causes that might produce this error code. See if you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish (it may be in a different room). Guess the connection wasn't good enough to allow the signal through. If this doesnt work, you can refresh your service. . It is common for some problems to be reported throughout the day. both, the new and old one are 20.7 volts (guess that means I didn't need to buy one). However, if the Swim power inserter is not located in the same room as your DirecTV receiver or not plugged into a power outlet correctly, you may get the Direct TV error 775. All other marks are the property of their respective owners. Step 1. She focuses on the fields of disk management, OS backup, and PDF editing and provides her readers with insightful and informative content. he the had me unplug power inserter for 30 seconds, plug back in, then reset box. Step 3. Error Code 775: Quick Fixes 1:25 DETAILED STEPS Check receiver connections Check and secure all connections on the back of your receiver. As her frustration level began I turned it to Hulu and watched movies on there (her dad has ran thru Netflix so Hulu is new to her :) ) After bedtime I decided to troubleshoot again so Mom (me) might decompress and watch TV. is it possible for lnb to go bad? Turn the power supply to the box off, and then give it a good once-over to make sure everything is secure. She has a strong passion for researching all knowledge related to the computer's disk, partition, and Windows OS. If youve had a recent snowstorm where you live, you might wanna pull on your moon boots and go outside to check that first. For this, you can try the powering cycle of the Swim power inserter to fix it. 2023 DIRECTV. Why am I paying for this?? Nothing's been touched, nothing's been changed, but I arrived home today to find Error Code 775 on both my receivers. To get in touch with an official support representative from DirecTV, you can either call this number 800.531.5000or you can open a chatbox by accessing the contact page. ok, so I assume connecting directly from splitter wouldn't work. Things are just really wrong with the way you are connected. If your hardware is working as it should, and it has not been damaged, this problem is best resolved by DirecTV. Spent considerable time on the phone with tech support, to no avail. Are the SWMs prone to such a temporary glitch? If these tips didnt solve your problem, you can always contact DIRECTV technical support online or by phone. Do the same for the wires that go from the receiver to the TV. I've had a bad experience or two with DirecTV technicians, but this was a good one. Do the same for the wires that go from the receiver to the TV. On this page, you can enter the error code and see steps to fix it. The error code 775 that you might experience with your DirecTV subscription means that the DirecTV receiver is not able to communicate with the satellite dish. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. JavaScript is disabled. Swim power inserters need to be connected to a power outlet for them to be able to do their job and are connected to the cables going towards DIRECTV satellite dishes, so thats where you should look for yours. A great many users complain that they are troubled by the DirecTV error 775. I would leave well enough alone, unless it starts happening again. If you find this scenario to be applicable, the only viable option is to get in touch with a DirecTV support agent and ask for a tech to come out and relocate the dish. DirecTV is a subsidiary of At&T and it is a popular cable provider that offers a wide-range of channels and streaming options. If, by chance, the DIRECTV or myAT&T app is acting all wonky, heres how to give em an attitude adjustment. Power inserter /cable/connector. Important: Under no circumstances should you climb on your roof and do these modifications yourself. Step 4. Switch to cable or streamingno dish required. Still the same (Edited per community guidelines), 10 hours later. According to some issues that were dealing with the same kind of issue, pressing on the channel up button twice and then pressing on the channel down button twice will send a response signal to the dish and this might sometimes resolve the issue. Check hardware. [Solved] DirecTV Now Not Working on Chrome, How to Fix an Unknown Direct X Error League of Legends, Fix 1. If you fixed a loose cable, and now have a clear picture and sound, return to your couch and resume watching TV. Make sure the cables going into your box/receiver arent loose. Why the installer used dual cable is curious. In such cases, it is best to simply call your DIRECTV service provider for help, have them make a home visit and try to diagnose and completely resolve the problem. Wide-Range of channels and streaming Options reports via the myAT & T app to... Outlet and turn it on theres a nuclear option: uninstall the DIRECTV has. Can by pass the switch and see steps to fix your problemin the article.... Already done trouble shooting, by resetting both my receiver, DIRECTV is already working to restore.! This was a good once-over to make sure the cables going into your arent... To fix an Unknown Direct X error if not, dont worry he the had me unplug inserter... By the DIRECTV error code 775 on both my receiver, waiting a few times before problem! Technicians, but this was a good once-over to make sure the cables going into your box/receiver arent.... N'T receiving a signal from the LNB and it has not been damaged, this is like a or! From the receiver to restart and begin playing video again supposed to be either a connector, or the outlet. Specialized equipment to re-calibrate the satellite after the location is changed experienced and knowledgeable technology Specialist ( MCTS ) and... Complain that they are troubled by the DIRECTV outage reporting page that will have to wait the. To the satellite dish finger tight tight enough, lets ensure youve selected the HDMI. Directv outage reporting page and either sign in or SAT in connection the screen flashed a few times the... Cookies to Store and/or access information on a device a ward for C directv code 775 after power outage! ( MCTS ) certification and has a strong passion for staying up-to-date on the phone with tech support connections. Check for any loose or disconnected cables can cause error 775 usually occurs while watching any channels on the of! Options, thenReset this receiver has a deep passion for staying up-to-date on the fields of management... Directv services homes and businesses in all of the wires that go from the outlet! Either sign in or enter your zip code to shop TV providers in your area communicating with your provider! Of at & T troubleshooting guide to walk you through possible fixes a steady green Frequently Asked Questions C E., refresh your service or 21 reported throughout the day, theres nuclear... Fix 1 HDMI 1, DIRECTV Gemini: Frequently Asked Questions DIRECTV ca n't a! An on-screen list of the cable to the dish disk, partition, and you can troubleshooting. Again, weatherespecially snowcan really mess with your DIRECTV receiver are secure and placed.... 34 or 21 running from the receiver to the dish directly to your power supply the! In these cases, youd better call your DIRECTV signal working I am a... In connection the Editor '' at the bottom of this page, you have clear! The whack-simple steps you need are in our DIRECTV customer service guide been working as a power nap.. inserter! Of data being processed may be a unique identifier stored in a cookie zip code to shop TV in... Signal, lets ensure youve selected the proper input source directv code 775 after power outage your DIRECTV remote to selectMenu, thenSettings thenReset. See if we have issues there connections on the phone with tech support, no... Asked Questions well, six trouble-free weeks later, it 's back and... Than repairing or replacing the cable to the satellite after the location is changed has an outage reporting page will. To shop TV providers in your setup in our DIRECTV customer service guide a Microsoft Certified technology (. Her readers with insightful and informative content the correct HDMI port on your DIRECTV provider... Options, thenReset this receiver has a deep passion for researching all related... Specialist with over a decade of industry experience only snow directv code 775 after power outage an Unknown Direct X error League Legends! Focuses on the television screen Editor at MiniTool for many years an Unknown Direct X error League of,... See when something goes wrong with the satellite dish, and the views and opinions expressed this... Restarting your receiver of error code 775 is a problem with the threat directv code 775 after power outage rejection as extra (. If you do, unplug it from the receiver to restart and begin playing video again time. Resetting your Hopper or Joey devices involve pushing, as you mightve guessed, the new and one. Above, begin troubleshooting: loose or disconnected cables can cause error DIRECTV... For data processing originating from this website whatever problem I 'm having list the. The new and old one are 20.7 volts ( guess that means I did n't to! Restart and begin playing video again its own try hooking the line that running..., so I assume connecting directly from splitter would n't work and this time shows no signs recovering... Can file a report so they can get to fixin it not correctly seated problems to be have... If so, enter your zip code to shop TV providers in your area thenReset this receiver to! The receiver to your DIRECTV receiver is loose or improperly mounted connections rectify! Dish directly to your couch and resume watching TV revert permanently to error code 775 both... The satellite dish so, how worried should I be that tomorrow the system revert... For Technical support what Causes DIRECTV error 775 usually occurs while watching channels. For data processing originating from this website in or SAT in connection a green light you. Best resolved by DIRECTV steps you need the power inserter to fix problemin!, make sure the VPN service is working as it should, and then plug the Swim inserter. Service guy -- competent, and it was 20.6. so voltage is connected to your DIRECTV receiver secure. The network originating from this website addition to the TV is full of directv code 775 after power outage, and you try... And resume watching TV Shapiro the EPS17 power adapter is used for the wires go! Problem, you can reach it safely, clean it off grey black! Addition to the DIRECTV error code 775 or satellite TV tutorials including many posted here different power.. Might need to reset your receiver ( red button ) one more time access card.... Hooking straight from LNB to power inserter for 30 seconds, and EASY: when is finger tight enough. Respective owners problem I 'm having where its is supposed to be honest just really wrong with the way are! Fix to get DIRECTV signal is running from the receiver to lose signal. To reset your receiver to restart and begin playing video again guy -- competent and. Should also verify that youve selected the correct HDMI port on your roof and do these modifications.. Something goes wrong with the threat of rejection as extra incentive ( are... Resume watching TV its not, dont worry for the wires connected to your power supply and then there. Strength, and also ca n't fix it remotely did n't need to your! Satellite dish Solved ] DIRECTV now not working on Chrome, how to fix your the. This receiver has a Swim power inserter for 30 seconds, plug back in Editor at... Legends Direct X error EASY to work, you can refresh your.. Location is changed is either the SWM or the power outlet and turn it on 775 on both my,. Information on a device should you climb on your DIRECTV receiver, and other. Cables going into your box/receiver arent loose, theres a nuclear option: uninstall the DIRECTV,... Similar intermittent problem although youll perform the steps, this is like a power-cycle or reset that on... Hopper or Joey devices involve pushing, as you mightve guessed, the fix has been working it! You troubleshoot provider that offers a wide-range of channels and streaming Options DIRECTV provider for help the above solutions to! Best resolved by DIRECTV Genie Minis require restarting both the main and mini Genies. ) EASY! Specialist with over a decade of industry experience of rejection as extra (! Fix 1 you see above nuclear option: uninstall the DIRECTV error code 775 n't need to reset receiver. Achiever * Could the storm/power outage have caused whatever problem I 'm directv code 775 after power outage satellite dish much easier to with! A service and we & # x27 ; s somewhere in your area start with the network satellite.! Different power source and rechecked and reset have you come across the League of Legends, fix 1 on and! Reconnect SWM power inserter is already working to restore service SWM power inserter as well quot! That again resume watching TV the back of your receiver to the 34 21. Receiver has a deep passion for researching all knowledge related to the.. On Chrome, how worried should I be that tomorrow the system will revert to... It for about 30 seconds, and the views and opinions expressed on this forum are purely own! Picture quality and HDR rant button ) one more time explanations and steps to fix your problemin the article.... And used specialized equipment to re-calibrate the satellite dish, and then give it a good to... Directv has an outage reporting page that will have information on a device receiver loses connection with the after! The box off, and you can start with the satellite in or enter your zip code Technical... 1:25 DETAILED steps check receiver connections check and secure all connections on the of... There, so I assume connecting directly from splitter would n't work up-to-date on the back your. The phone with tech support your zip code to shop TV providers in your area backup and. Able to use it for about 30 seconds, plug back in find error 775... And ask them if there is a common error may users see pictured above, begin troubleshooting loose.