I requested my account to be closed after MULTIPLE issues not being able to access my account and mysterious "charges" added manually during the times I was unable to access my account, and then they had overdrawn my account $17 and some change for the monthly fee. I have had a GREAT EXPERIENCE with them, almost 2 yearsuntil today! Provo, UT, Robert Edward It is important to note that this card provides larger cash back rewards at specific locations such as, Exxon and Mobil, Advance Auto Parts, and Jiffy Lube. They simply transfer you from one incompetent and uncaring person to the next. I want my money. Partner terms and conditions apply. 2023 BestCompany.com LLC - All Uber need another bank to partner with. Customer support from GO2bank is available seven days a week over the phone and by chat. front and back. Love how they have no hidden fees. YEAH Don't bank WITH them EVERRrrrrrrrrrrr again. The day after I got the money GoBank froze both mine and my husband's account due to "suspicious activity" and wanted us both to send a photo of our I.D. Still can't find your answer? They say it takes a hour for them to manually fix it which is unacceptable!!! I do not know if this is a new policy of GoBank or if I was the victim of a bad service rep. Bottom line -- I don't have time for either, so I'll find an alternative. Brad Wright No, a GO2bank Visa debit card is linked to your primary deposit account. Worst customer journey I have ever experienced. It is anFDIC Bank so its federally insured huh. I told her that I had no control of when the check was deposited, but that it was usually deposited on a Friday between the 17th and 24th of each month. Seminole, FL, J S I find that some people complain without reading the fine print. I recently looked at my account and noticed that on June 19th my account was debited with a $8.95 monthly service fee. Explain your issue with giving your last 4 digits of your debit card.. Dragging around to deposit a measly $ 200.00 for close to a month now without success. you cant get youure money when you need too. Thats not even a half of it but Im sure you get the point do not bank here. Absolutely GO2TRASH. We're available to help you 24 hours a day, 7 days a week. I started this acct like 10 years ago for personal use and it was a handy online banking service. I got an email and no one bothered to give me update. Having this info ready will help speed up the process: Your name and card number. They also charge you fees for in network ATM withdrawals. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Be proud 2gobank u are truly scumbags just like the scumbag thieves . Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for I then tried to log in but wouldn't accept my password. This may be inconvenient for consumers looking to do all their banking in one app. GO2bank is a digital bank you can access and manage through a mobile app or the companys website. I will have to look for another bank. I gave them a 1 star because the 0 star is not an option. You can also join the Community to post your own questions and reply to others. My address is a P.O. They are the worst at everything known to man!!!! Spoke with supervisors there impossible. Offer valid through April 11, 2023. The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. I hope this review saves someone from this frustration. Definitely the new GOAT. If purchases look suspicious, they will be flagged. Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. Edited July 25, 2022, Vicki Guzman More and more places are no longer accepting their debits. They are literally a scam. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. I hate this company and I swear I will bring a class action lawsuit to them! They told me have company refund my money. Florence, AL. Mobile number or email address verification and mobile app are required to access all features. To take full advantage of what GoBank has to offer, customers are encouraged to download its mobile app. Direct deposit from employer is always available 2-days early for me, which is nice. Nia L Liv. Fond du Lac, WI, dave They then closed my account. When talking to a customer service agent they said that the transaction was done after they reopened my account. How do I report my GO2bank debit card lost or stolen? Business clients canlogin(opens new window)or call us to enroll. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. They initially couldnt find the transaction and tried to say it was a transaction from the month prior that was in the same amount. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! We'll use your email address to have your information ready when you call. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. In my case that is not possible because of some asinine legal obstacle for direct deposits through a foreign bank. I will be closing my account. Back then you could choose how much you wanted to pay for service. I then informed them I had printed out proof of the transaction when it was pending. Roswell, GA, Peter Jaeckle I couldn't get into my gobank account at all no matter what method I tried. If I could vote negative stars, then I would. Now I have to use my money for health reasons and they said it would be another 2 weeks before I could receive it through the mail. I informed them I needed it for an emergency. Im shocked with the fact that theyre still up and running. We attempt to partner with many of the companies on our site. Reason this bank is a crook. And with the pre-authorized checks, I could just write the check out and send it and simply authorize it once the money came in. I have yet to experience a better banking relationship with another company than I have with GoBank (I've been with PNC, US Bank, Chase, multiple credit unions, Bank of America, and Wells Fargo). I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. How do I report my GO2bank debit card lost or stolen? Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. If you need to speak to us, we will be happy to help. Chat support is available 24 hours a day, 7 days a week. I am closing the account as soon as I withdraw every penny from the account. I run my business with that card, in 10 days I'll be out of business. Thing is, I haven't done anything that should be deemed suspicious. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. our Best Company for Business product. San Diego, CA, PATRICK DALE Well there's so many negative reviews I figured I'd put mine in. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and Please do so before you load thousands of dollars on prepaid card that you haven't taking time to read instructions on or reviews. Ive been lied to over and over. When I went to close the account today, I had -$10, and it wouldn't let me close it online. Follow the instructions given by the automated service. This can upset balance transfers and cause banking issues. All third-party names and logos are trademarks of their respective owners. Norfolk, VA, Sadrianna King When I reached customer service, they told me it was due to a "pattern of reloading and withdrawal activities", and that their "investigation proved the activities to be against their security protocols". I've had an account at Green Dot for many years and was very happy with their service. See our Disaster Relief page for loan assistance and claim information. So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. Luckily it was only $2,300, but nonetheless an absolute sh** company and I would never recommend them to anyone. apply. You cant get anyone that speaks English as their first language. That costs on average about $ 12.00 per check. Let's set up your account. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. Bank endangers customers and won't answer phone. Partner terms and conditions apply. And i can't get in contact with anyone & the few times I have reached a real person & they hang up on me because they can't give good reason as to why my refunds have not gone back into my account when weeks before they had been returned back from the merchants. Checks deposited through Ingo require a fee of 2 percent for payroll and government benefit deposits with a pre-printed signature, 5 percent for all other checks, with a $5 minimum fee per check. I again was placed on hold. The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Georgetown, TX, David Williams It is important to note that this service is not available in the state of Vermont. People need their debit cards. This company is a fraud and all of the customer service agents are in on it. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. rights reserved I have seen many reviews that have similar situations. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. GO2bank is an online and mobile banking solution. After a long explanation with these charges continuing every 15 seconds or so I was finally able to get GoBank to cancel my card. To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. | They cannot accept a paper check for deposit. So when the payee tried to cash the check on the 5th, everything was already taken care of. If you have been a victim of Go Bank holding your funds, locking or closing your account. Worst banking ever!! It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. Through the GoBank app you can easily see the nearest ATMs to you. There's no need to keep up with a ledger or risk forgetting about a check that you wrote until it's cashed. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Had direct deposit set up & used for years with no problems. Their representatives are rude and offer no help whatsoever. This needs to be reported to whoever is in charge of the online banking . If you HATE money and love really bad customer service. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! Follow the instructions given by the automated service. However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. Features include no minimum balance or monthly fee, a Visa debit card, overdraft protection up to $200, early access to direct deposit funds, fee-free ATM use and cash deposits at local retailers. Still have no idea how this will be resolved. Now how did they let these charges go threw ? DO NOT USE THIS AGENCY FOR ANYTHING! So basically they stole my money. I got this account when they first started in business. The fees are ridiculous and they hold you accountable for unauthorized charges. they said that my account was frozen so my paycheck wont go in. Jacksonville, FL, Nicole Wheat They give you the option to save money by using their vault feature and make paying bills easy. All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. The monthly fee is waived if you have so much in your direct deposit. Invoice2go Support - Contact us, we're here to help How can we help you? Since that happened when Im done working for Uber that day I cash out and withdraw all my money that I made that day. Never thought there would come a day in America this would happen again. Stay away from this bank, Im getting a lawyer I just wanted to know has anyone had the same problem I have had they stolen 500 dollars from me Im contacting the news to get them to investigate this company. I'm here to say that my experience with customer service was actually amazing! US. I'm tired. When you sign up for Direct Deposit and have a monthly payroll or government benefits deposit totaling at least $500, we'll waive the monthly fee of $8.95 for your card account! See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. deserve their business. I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. All clients can access online statements or setup mobile banking. due to that I closed my Go2Bank account immediately because I can't be doing any type of banking with a company that can't even legitimately complete a transfer, especially not the very first deposit. How does this banking institution not already have a protocol for replacement cards lost in the mail? You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. If you have a question, concern or comment about your water service, we encourage . Us mail does not come to my home address. Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. They give you wrong gift card numbers then tell you to take it up with the merchant. Customer service e is horrible. Ive been with gobank for over two years now and have not had a single problem. If you need to speak to us, we will be happy to help. Privacy Policy You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. Attention: GoBank and GO2bank are separate Green Dot Bank products. Report Fraud. They're holding my 20 dollars hostage because I have a P.O. Void where prohibited. WHO CAN I TALK TOO???? Didnt even try. I explained that I didnt have another way to buy my medication that literally keeps me alive and I was crying and they just laughed at me and hung up on me when I finally did get a human being. I never received my new card after my current card expired. GO2bank also offers a secured credit card backed by a security deposit of at least $100. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! Each article on this support site has a Contact Support button that will route you to the team members who know most about that topic. Copyright 2022 Consumers Unified LLC. and then they go on just to prove their dirty go2 ways to bank on my $$, next day they charge $5.00 for monthly service fee. Miami, FL, Robert Wear It routing both FedACH and Fedwire payments. Most cards such as this charge. you will LOSE your money forever, and you'll never get through to an English speaking human being who can offer ANY help whatsoever!!! I just mail from this fraudulent bank telling me to activate my card and I knew something was fishy when there was literally no chip or magnetic swipe on the card. The only problem ihave is with the rewards program. I transferred all my auto-payments to them, and can only pray my utility and other scheduled payments will be paid on time. 2 separate payments done 3 weeks apart. Companies that are paying subscribers can be Stockton, CA, Latrece Clark Is there a fee to replace my GO2bank debit card. 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